FEATURES

DISPENSERS

OF ANTIBACTERIAL GEL

CONTROLS

DESCRIPTION

USE OF DISPOSABLE GLOVES

NITRILE

• HAND DISINFECTION: Alcohol-based disinfectant gel at a minimum of 60%.
• FLOORS AND WALLS OF BASEMENTS, PARKING SPACES, TERRACES: 2% chlorine solution (20ml of chlorine per liter of water)
• SURFACES OF ROOMS, AREAS, FURNITURE, SPRAYING ROOMS, OFFICES, HALLS, FOOD PRODUCTION AREAS, RESTAURANTS, BARS: Hydrogen peroxide at 0.5% (5 ml per liter of water) or recommended by the supplier.
• DISINFECTION OF FRUITS AND VEGETABLES: Peracetic acid: (According to the supplier’s recommended dilution) or 0.5% hydrogen peroxide (5 ml per liter of water) or recommended by the supplier.
• FAÇADE DISINFECTION, OUTDOOR SPRINKLING BY NEBULIZATION, DISINFECTING MATS: Quaternary Ammonium: (According to the supplier’s recommended dilution).

• – Gel is offered to disinfect your hands.
• The use of face masks is necessary

• We disinfect all exchange surfaces with clients and collaborators: bills, pens, dataphones and magnetic keys before storing them for reuse. In the hotels where technology is used to open doors by bluetooth, keys will not be delivered. Key holders will not be reused.
• In information screens we locate a contact number in case of symptoms and at check-in we provide information about the medical assistance service available in case the client has symptoms.

• We request that clients with risk symptoms remain in the hotel room while the doctor arrives and offer Room Service for their food to prevent them from entering or passing through common areas.
• We do not allow the entry of meals into the hotel or the entry of courier personnel or addresses.

• For the use of the Business Center we require that the client informs the reception of the hours in which he will use the area; which we keep disinfected, however, a disinfectant solution will be available for the client to use and provide greater security before and after the use of the equipment.
• In case of presenting any symptoms, clients must:– Report immediately to Reception by means of a call, in these cases we ask the guest to avoid leaving their room until they are evaluated by the doctor and request their food to the room.

• Breakfast for our guests due to the COVID-19 contingency is served at the table and there is no buffet service. Direct food service to the table protected with cover or vinyl. Salt shakers or other containers used by several people are not used.
• The location of the chairs has been restructured to ensure the social distancing required by current national regulations.
• All service and production personnel must wear masks.
• Provision of antibacterial gel at the entrance to the Restaurant for all clients.
• The areas are kept naturally ventilated.
• Once the service hours are over, all the furniture, Tent card with QR code for the menus and contact items are carefully disinfected.

• At the time of receiving the order, we ask the guest to have the mask on.
• To pick up the order, the guest must wait until the hotel collaborator has taken a distance of 2 meters from the door of his room.

We restructure the capacity of the rooms in number of people, to guarantee social distancing of 1.5 m between chairs. All the assemblies in each room can be carried out taking into account this guideline.

Before the event:

• The classrooms are completely sprayed with disinfectant product.
• At the entrance to the salons there is an antibacterial gel dispenser.
• All event attendees must wear a mask.
• Bins with lids will be available in the salon for the disposal of face masks when the client wishes to make a change.

During the event:

• The rooms remain ventilated before, during and after use.
• We disinfect the areas at times when the client leaves the salon, with the spray method described above.
• We protect handheld and wireless microphones with plastic material that can be disinfected, the equipment is disinfected with a damp cloth and alcohol.
• We take the food protected with an individual barrier during the transfer from the production areas to the clients’ table.
• Coffee stations will not be operated, hot drinks will be offered served at the table.
• We have modified the logistics of the break so that customers can share the moment of the snack while respecting social distancing.

After the event:

• We carry out disinfection of environments and surfaces according to the procedure already described

We carry out the cleaning of the room according to the Internal Room Procedure and in accordance with DC-SGB-001 Detailed Biosafety Protocol, which includes:

• Individual protection of television controls, black out and air conditioning and glasses to provide confidence to our customers.
• We apply effective concentrations of disinfectant to all room surfaces and equipment.
• We spray the environment.
• Additionally, some of our hotels have implemented the use of ozonizing machines that allow the disinfection and cleaning of the environment and the elimination of odors.

• In the case of cleaning and disinfection of textiles (for example, bedding, curtains, etc.) they must be washed with a hot water cycle (70 ° C to 90 ° C) and add laundry detergent.
• The bed linen and towels that arrive at the laundry in a closed bag must be treated with different security protocols, always using gloves and handling them separately from the rest of the clothes, it must always be guaranteed that these clothes are washed separately and that treatment temperatures reach over 90°C and with the normal detergent used for other laundry.

• We do not allow people with symptoms to enter the facilities.
• Social distancing (1.5 to 2 meters) must be kept during the use of the gym and wet areas.
• Masks must be used while walking through the area, during exercise it is possible to remove it but keeping distance and silence to avoid contamination.
• At the entrance we offer alcohol or disinfectant gel for the hands.
• Preferably use other clothing to use the gym equipment.
• We have surface and environment disinfection products available to customers who use the gym, who must apply them at each machine change.
• All areas of the gym are ventilated, preferably it should be natural ventilation so that there is air exchange

• All types of suspicion of possible cases or confirmation are immediately reported to Management.
• It reports to the Departmental or Municipal Health Secretariat and the National Institute of Health.
• The guest is notified of the need to stay in the room, in case there is no possibility of separating the centralization of air conditioners or effective controls that separate the air flow individually, it will not be possible to turn on the Air Conditioning and must be uninstalled manually by the hotel. Solutions will be provided for customer comfort such as portable ventilation equipment

• The personnel related to the operation of that room must use: masks, gloves, monoglasses and the waitresses additionally bioimpervious suit.
• The guest is informed that any request for room service is provided by leaving it at the entrance of the room and all food will be carried in luxury disposable crockery; We request that you inform us when your consumption is finished and later all the disposable items are left outside the room in a closed black bag.
• During the quarantine time (after having had a POSITIVE result by the health entity), you must maintain isolation, it is not possible to circulate through the areas and you must keep the door of the room closed, as well as avoid personal contact with any employee nor receive visitors.

Hosting Service

• The rooms of infected guests are cleaned weekly, during this time the provision of amenities and towels is guaranteed at the request of the guest, which will be left when leaving the room. The personnel related to the operation of that room must use: N95 masks, nitrile gloves, hat, mono-glasses and Bioimpermeable suit.

When cleaning this type of room, room attendants must:

• Carry all the implements and products already ready in a bucket that includes sponges, bags and items that must be disposed of later, single use.
• The containers of chemical products must be completely disinfected after finishing the cleaning.
• Before going to the room, call and notify the client to clean up and go there, in this way the guest already prepares the bedding, including mattress protector and pillows in red bags and leaves it sealed before the assistant. Come in.
• During the cleaning of the room, the guest must go to the next room, which will be empty, they are asked to sit on the auxiliary chair and do not touch any object while their room is being cleaned, access to the adjoining room will be enable with the key that is left under the door minutes before the attendant enters.
• The toilet is done with the door of the room closed to check.
• Internal cleaning protocol is carried out with disinfectant in higher concentration.
• Carefully disinfect all furniture, accessories and sanitary items with disinfectant liquid determined by the hotel. Apply on mattresses and leave to act before putting on the mattress protector and lingerie.
• Before leaving the room, spray your suit from head to toe with an alcohol disinfectant solution, closing your eyes for greater protection.
• When leaving the room, the employee knocks on the door of the room where the guest is and asks him to go to his room, he moves away 2 meters away, once the guest moves, he enters the room where he was following the same protocol and performs cleaning of this
• When finished, the waterproof Bio suit is removed and wrapped together with all the elements used in a large bag and includes (small bag with the sponges to dispose of, the lingerie bag, bottles with used chemical products).
• Go directly to the laundry area, deliver the lingerie bag, spraying beforehand to avoid contagion from colleagues who must receive using all the PPE mentioned above.
• Dispose of the completely closed sponge bag in the regular waste bin.
• Submerge the bio-impermeable bag and other utensils located in a bucket at the housekeeper’s entrance in a soapy solution.

Twice a week the guest’s clothes will be collected, which must be left in a sealed red bag. The room attendant picks it up, completely sprinkles the bag with disinfectant liquid and delivers it to the external laundry according to the protocol established by them.

food service

• The food requested within the established schedule will be delivered in luxury disposable crockery packed in a craft paper or plastic bag and located on the table (upper part) giving notice to the guest from outside without physical contact. You should not take a command for signature.
• At the end, the guest must deposit the disposable crockery in a black bag, sprinkle it and leave it outside the room, calling room service first to pick it up.

All types of correspondence or shipments to the room will be located outside the room so that the guest can collect it by giving notice and leaving immediately.

• Once the quarantine process is over and with the written authorization of the competent authority, they will be supported with what is necessary for their transfer, whether by medical, family or public transport.
• If the guest requires help with the transfer of luggage, the guest must leave it outside for prior disinfection.
• The total disinfection of the room will be coordinated immediately.