Dann Club is the loyalty program of Dann Hotels, created to recognize and reward our guests while providing benefits and experiences tailored to their preferences.

Membership in Dann Club begins once a guest voluntarily enrolls in the Program. By registering, the Member acknowledges and agrees to the terms and conditions set forth in the Dann Club Program Terms & Conditions and agrees to comply with all applicable Program procedures and requirements.

Registration is free of charge and is available to individuals who are at least 18 years of age. Companies, corporations, and other legal entities are not eligible for membership or account ownership under the Program.

Dann Hotels is not responsible for any internal policies established by employers or other organizations regarding their employees’ participation in the Dann Club Program.

How to Register

Guests may register for Dann Club through the official Dann Hotels website by selecting the Dann Club option and clicking “Sign Up Now.” Registration may also be completed with the assistance of our Loyalty Coordinator by contacting [email protected] or calling +57 (1) 633 8666, ext. 6623.

Members should register using the same identification document number they provide when staying at Dann Hotels. This helps ensure that eligible Dann Club Points are correctly credited to their account.

Personal Data Authorization

By enrolling in Dann Club and accepting the authorization set forth below, the Member authorizes Dann Hotels to collect and process the personal data provided as part of the Program and to contact the Member with relevant communications and periodic information, in accordance with the applicable Personal Data Processing Policy.

Dann Hotels may use and consolidate the information provided by the Member and may contact the Member through the communication channels provided during registration, subject to applicable data protection laws and the terms of the corresponding authorization.

Personal Data Authorization

In accordance with Colombian Statutory Law 1581 of October 17, 2012, which establishes the general provisions for the protection of personal data, I hereby AUTHORIZE DANN HOTELS, in accordance with its Personal Data Processing Policy, to process the personal data contained in its databases for contractual, marketing, and commercial purposes. Such purposes may include communicating news and updates regarding its products and/or services, carrying out promotional and advertising activities, sending invitations to commercial events, updating personal information, and conducting other activities related to the corporate purpose of Dann Hotels.

Account Activation and Access

Once registration has been completed, Dann Hotels will verify the information provided. Upon successful verification, the Member will receive a welcome email containing the information required to access the Dann Club portal.

Registered Members may access their accounts through the official Dann Hotels website by selecting Dann Club and then “Sign In.”

Fraud and Program Misuse

Dann Hotels reserves the right to terminate the membership of any Member who engages in fraud, attempted fraud, misuse of the Program, or any other activity that violates these Terms & Conditions.

If a membership is terminated for any of these reasons, the Member will immediately lose access to the Program and forfeit all accumulated Points. A Member who has been removed from the Program may not open a new Dann Club account in their name, even if they continue to use Dann Hotels products or services.

Dann Club Points

Dann Club Points have no cash value and may not be sold, exchanged for cash, or redeemed for benefits other than those expressly offered by Dann Hotels under the Program.

The sale of Points is strictly prohibited and may result in immediate termination of membership.

A Member may transfer Points to a family member at no cost, provided that no payment, compensation, or other benefit is received in exchange for the transfer. To request a transfer, the Member must send written authorization to [email protected], indicating the name of the family member receiving the Points and the number of Points to be transferred.

Membership Cancellation

Members who wish to cancel their Dann Club membership must submit their request in writing to [email protected].

Changes, Suspension, or Termination of the Program

Dann Hotels reserves the right, at any time, to modify, suspend, terminate, or cancel, in whole or in part, the Dann Club Loyalty Program, including its Points, benefits, terms, and conditions, whether such changes apply individually or collectively to Members.

Dann Hotels will communicate any such decision to Members through any of the communication channels available to the company.

If the Dann Club Program is terminated or cancelled, Members with an available Points balance will have three (3) calendar months from the date on which Dann Hotels communicates the termination or cancellation to redeem their eligible Points in accordance with the rewards catalog and Program conditions in effect at that time.

Your username and password are confidential and should not be shared with third parties. Each Member is responsible for maintaining the confidentiality and security of their account credentials. Dann Hotels is not responsible for unauthorized access resulting from the disclosure or misuse of a Member’s login credentials.

If you forget your password, visit the Dann Hotels website and select Dann Club → “Sign In” → “Forgot your password?” Enter the identification document number registered with your Dann Club account and follow the instructions sent to your registered email address to recover access to your account.

To access Dann Club benefits and earn Points and/or Miles, guests must be enrolled in the Program from the first night of their stay. Guests can register through the Dann Hotels website by selecting Dann Club and clicking “Sign Up Now,” then completing the registration form.

Guests who are not enrolled in Dann Club are not eligible to earn Dann Club Points and/or Miles.

Upon registration, new Members will receive 50 welcome Points.

At the time of registration, the customer will receive 50 welcome points.

Dann Club Members can earn Points on eligible stays only. Each participating hotel has established a minimum eligible room rate that must be met in order to earn Points.

*Dann Club Points are valid for two (2) calendar years from the date of the Member’s most recent eligible transaction at any participating Dann Hotel. **

Dann Club Points will only be earned on stays booked at an eligible room rate equal to or higher than the minimum rate established for each participating hotel, as shown in the table below.

Customers can redeem their Points in accordance with the Table of Awards established by Dann Club, which can be consulted throughwww.hotelesdann.com, in the Dann Club option – “Sign in now!”.

Dann Club Points will be accumulated and may be consulted by the customer at least twenty-four (24) hours after check-out. To check the status of the account on the website, the Client must enter the pagewww.hotelesdann.com, in the Dann Club option – “Sign in now!”, entering your personal account, typing the username and password.

*Does not apply to Cali, Medellin, Barranquilla and Quito

Dann Club Members can earn LifeMiles on eligible stays at participating Dann Hotels. Each hotel has established a range of eligible room rates that qualify for earning LifeMiles.

LifeMiles can only be earned on stays booked at the eligible room rates shown in the table below.

The accumulated miles may be consulted by the client after at least seventy-two (72) hours after check-out.To check the status of the account on the website, the client must log in into the page: www.hotelesdann.com, then click on: the Dann Club option – “Enter now!”, typing the personal account ID, followed by the username and password.

LifeMiles cannot be earned when:

• The nightly rate is below the minimum eligible rate.
• The guest is not enrolled in Dann Club.
• The Dann Club member is not the registered guest.
• The stay does not meet the applicable program requirements.

*Not applicable for Cali, Medellin, Barranquilla and Quito.

• To redeem Dann Club Points for hotel stays at participating Dann Hotels, Members must have a sufficient Points balance in their account. To request a redemption, Members must visit the Dann Hotels website, select Dann Club, click “Sign In,” and access their account using their username and password. Once signed in, Members must go to the “Benefits Request” section, select the hotel where they wish to redeem their Points, and indicate the number of nights (weekday or weekend) and the number of guests staying in the room. *
• Redemptions are limited to one (1) room per reservation.
• The reservation must be made by the Dann Club Member requesting the redemption.
• Dann Club Members may not make reward reservations on behalf of third parties.
• Redemption requests must be submitted at least ten (10) days prior to the intended stay. Once hotel availability has been confirmed, Members will receive a response by email within two (2) business days. A reservation confirmation must be received before the reward stay can be used.
• The redemption benefit applies to one (1) or two (2) guests per room. Any charges for additional guests must be paid directly by the Member.
• Reward nights are valid for Standard Rooms only. Nights redeemed with Dann Club Points do not include transportation, food, beverages, gratuities, taxes, or any other additional expenses incurred during the stay. Any additional charges must be paid directly by the Member before check-out.
• Members do not earn Dann Club Points on stays booked using Points.

*Dann Club Points are valid for two (2) calendar years from the date of the Member’s most recent eligible stay at any participating Dann Hotel. **

• When a Member redeems Dann Club Points, the oldest eligible Points will be deducted from the account first. This ensures that the remaining balance consists of the most recently earned Points, which have a later expiration date.
• All redemptions are subject to availability and applicable seasonal restrictions at each participating hotel. Dann Club Points may only be redeemed for eligible hotel stays at participating Dann Hotels and cannot be exchanged for cash or for any other rewards or benefits not expressly offered under the Dann Club Program.
• Once a redemption has been processed and registered in the system, Members may change or cancel their redemption request up to five (5) business days before the scheduled reward stay. If the Member does not make the requested change or cancellation within this period and does not use the reward, the redeemed Points will not be refunded.
• Rewards and benefits offered through the Dann Club Program cannot be combined with other promotions or discounts.
• Members may redeem a minimum of one (1) night and a maximum of three (3) consecutive nights per redemption request.

*Casa Dann Carlton, Dann Carlton Bogotá, Dann Avenida 19, Dann Carlton Bucaramanga, Dann Combeima Ibagué and Dann Cartagena.